We understand that delays happen! Please try to arrive within 30 minutes of your scheduled entry time.
⏰ If you arrive more than 30 minutes late:
- Your reservation may be released, and entry will depend on current availability
- You’ll be directed to the “I Have Tickets” line, but may experience a longer wait
🔄 Need to reschedule?
You can manage your booking through our Account Portal. To access it, you’ll need:
- Your order confirmation number
- The email address used at the time of purchase
For further assistance, feel free to contact us or fill out our online support form.